Analysis of Factors Causing Increased Ship Waiting Time in the Coal Unloading Process at Tanjung Emas Port, Semarang

Abstract

The development of the era affects the mode of transportation in Indonesia. Transportation can affect all aspects of people's lives and become an important and strategic means of development to smooth the wheels of the economy. The port is one of the factors that has the greatest influence on the economy. The port that provides various facilities and services aims to smooth activities at the port. This study aims to analyze the factors that cause the increase in ship waiting time in the coal loading and unloading process at Tanjung Emas Port, Semarang. The research method used is quantitative descriptive. The sampling technique used simple random sampling and a total of 100 respondents. Data analysis used multiple linear regression using the SPSS V.25 data processing application. The results of the study showed that service facilities have a positive and significant effect on customer satisfaction, obtained t count (5.205)> t table (1.98373), administration has a positive and significant effect on customer satisfaction, obtained t count (2.297)> t table (1.98373), natural conditions have a positive and significant effect on customer satisfaction. It was found that t count (4.100) > t table (1.98373), so H1, H2, H3 were accepted.